In our continued efforts to provide you with Outstanding Client Service…Always, we adhere to certain policies to benefit you, our most special guest, and also to benefit our valued therapists. We know you will have a pleasant experience with us as we strive to be your favorite spa…
Please Arrive 30 minutes prior to your first treatment, allowing ample time to check-in, fill out a brief client information form and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. We invite you to relax in our tranquil room before and after your spa treatments.
Appointments missed by 15 minutes or more will be charged as full services.
As a courtesy, a minimum 24 hour notice is required for cancelling or rescheduling your appointment. A 48 hour notice is required for two or more spa services. 72 hour notice is required for parties of two or more.Late cancellations will be charged 50% of service value. All no-shows will be charged at full value.
We proudly recruit and train our staff to be the most qualified spa professionals in the industry. Our recommended standard gratuity for spa treatments is 17-20%. Gratuities are not included with individual treatment prices, however, for your convenience, our standard spa packages do include gratuities.